Refund policy

Refund & Return Policy

Last updated: September 7, 2026

At ICELIFE, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can assist you.

1. Returns

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories where applicable.

  • You must provide your order number and proof of purchase.

  • The return request must be made within 7 days of receiving the order.

Some products may not be eligible for return due to their nature or applicable hygiene and safety requirements.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and packaging

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Change of Mind

If you simply change your mind about your purchase, a return may be accepted within the applicable return period provided that the product is unused, undamaged, and in its original condition.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products caused by the customer

  • Products without their original packaging where packaging is required

  • Products that have been altered, washed, or otherwise used

  • Items specifically identified as non-returnable at the time of purchase

  • Products that cannot legally or safely be resold for hygiene or other applicable reasons

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method.

The time it takes for the refunded amount to appear in your account may depend on your bank, payment provider, or other financial institution.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may provide an exchange or replacement where available.

If the same product is unavailable, we may offer an alternative resolution or refund.

7. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will determine the appropriate return-shipping arrangement.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

9. Refund Delays

If your refund has been approved but you have not received it, first check your bank account or payment provider.

If you still have not received your refund after a reasonable processing period, please contact us.

10. Contact Us

For return or refund requests, please contact us:

Store: ICELIFE
Website: icelife.store
Email: Icelifeherbal@outlook.com
Phone: 03431899668
Business Address: China Chock Marala Road Sialkot

Please include your order number and a brief description of the issue when contacting us about a return or refund.